FAQ's

Returns & Exchange details

Returns and exchanges are accepted on standard listing items. Please always contact me before returning an item. The buyer is responsible for the cost of the return postage and it is recommended that you use a trackable postal service when returning an item – I cannot take responsibility for a return item being lost in the post. A refund will be given once I have received the returned item in it’s original condition.
If an exchange is requested this will again fall under the 7 to 10 day lead time.

Returns are not accepted on any custom/personalised orders unless the item is faulty. Please contact me if this is the case.

I’ve placed an order – how long will it take to arrive?

Every item is made to order just for you. My current lead time is 7 to 10 days (unless otherwise stated). I always aim to make and dispatch orders quicker than this however during busier periods that may not be possible.
You will receive an order confirmation after you purchase and a dispatch notification as soon as your order is sent.

I have a delivery/dispatch query?

My current lead time on most items is 7 to 10 days.

I offer free deliver on all orders £20 and over. There will be a £3.30 deliver charge on items under £20.
Most items are will be sent 1st class via Royal Mail but there may also be occasions where items are sent via Evri. 
You will receive a dispatch email as soon as your items are sent.

I’ve just ordered but changed my mind and want a different option, is this possible?

Please drop me a message as soon as you can. If I haven’t started your order then I am happy to change it, however if your order is already made I may not be able to accommodate this change. If there is a price difference between your original choice and the new one, any lower price will be refunded, while any higher price will require payment of the difference.

Do you accept orders outside of the UK?

I’m very sorry but currently I can only accept UK orders. This maybe something I consider in the future but currently I only ship within the UK.

I need an item quicker than your listed lead time – is this possible?

If you find that you need an item quicker than my current lead time please drop me a message and I will see what I can do, however during busier times I may not be able to accept an order at short notice.

I’ve realised I’ve used the wrong address at checkout – what should I do?

Don’t panic! If you need to alter your delivery address or have any other query please drop me a message and I’ll get back to you to confirm the changes.

I wasn’t in to accept the package and its been returned to you, what happens now?

If I have dispatched an order and you are not in to take delivery you can usually arrange a re delivery with the courier. If they have tried several times with no luck the item is usually returned to me. Once I have received the item back I will be in contact to discuss the options. If the item is not customised I can either issue a refund or attempt delivery again but this will be at your cost. Any questions please drop me a message.